Privacy Policy

The type of personal information we collect

We currently collect and process the following information: your name, billing address, shipping address, payment information (including credit card numbers and PayPal address), email address, and phone number. We refer to this information as “Order Information” and “Customer Account Information.”

How we get the personal information and why we have it.

The personal information we process is provided to us directly by you for one of the following reasons: You have created a customer account or, you have placed an order through our site. We use the Order and Customer Account Information we collect to fulfil any orders placed through the site including processing your payment details, arranging shipping, providing you with invoices and/or order confirmations and, making it quicker and easier to shop with us again in the future. Additionally, we use this Order and Customer Information to communicate with you, screen our orders for potential fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products and services. 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting info@theloftnaturesattic.com

  2. We have a contractual obligation

  3. We have a legal obligation


Sharing your personal information.

We share your Personal Information with third parties to help us use your Personal Information as described above. For example, we use Wix to host our website and power our online store – you can read more about how Wix uses your Personal Information here https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the site, you can read more about how Google uses your Personal Information here https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your Data Protection Rights.

Under the law, you have the right to access all Personal Data Information we hold about you and to ask that your Personal Information be corrected, updated or deleted. When you place an order through our site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you would like to exercise this right, please contact us using the information below.

We may update this privacy policy from time to time in order to reflect business needs and changes (changes to our practices or for another operational, legal or regulatory reasons).

For more information about our privacy policy and practices, if you have any questions or if you would like to make a complain, please contact us by email at info@theloftnaturesattic.com or by submitting an enquiry through our contact us page on our website.